April 2020 Updates

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Call Center

April 2020 Updates

Description

This course is to review the updates provided to the Call Center team in April 2020 along with some general knowledge refreshers.

Content

Live Transfers
Live Transfers
Live Transfer Emails
Converse Desk
Converse Desk Work Around Part 1
Converse Desk work around part II
April 2020 Updates Exam

Completion rules

All units must be completed
Leads to a certificate with a duration: Forever

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April 2020 Updates

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